Users Can Now Search Call Recordings Based on Spoken Content
TEMPE, AZ--(Marketwire - June 19, 2012) - OAISYS®, a leader in business call recording and contact center management solutions, today announced the early adopter release of version 7.3 of its Talkument® and Tracer software solutions, a version which includes new speech search functionality. Based on the Aurix speech engine, the OAISYS speech search application allows users to search call recordings based on spoken content.
"Combined with our solutions' industry-leading compliance functionality, speech search provides users with an enhanced ability to quickly locate any and all calls needed to support documentation for regulatory or business process issues," said Brian Spencer, president of OAISYS. "Used in conjunction with our existing text-based search functionality, this application will significantly reduce the time required to obtain results when identifying and retrieving pertinent recordings."
The speech search feature uses advanced phonetics-based technology to query recordings for spoken phrases and return those containing one or more matches.
Easy search and review of audio data can support specific compliance and eDiscovery requirements with which businesses in many industries may be faced. For example, debt collections agencies are subject to various local, state and federal regulations governing their interactions with consumers. Recordings of any phone-based communications can be used to prove compliance or may be called upon as a source of evidence in the event of legal proceedings. Speech search can deliver substantial time savings and greater accuracy and relevancy of results when reviewing large sets of audio data for these purposes.
Speech search is available in an array of flexible deployment and usage options. It can be hosted by the same platform hosting the OAISYS audio recording server or on a separate system to optimize performance and minimize load. Users will be able to search their entire libraries of indexed calls or fine tune their queries to focus on specific portions of calls in their databases.
OAISYS will unveil and demonstrate version 7.3 at the Mitel Business Partner Conference held June 19-21 in San Diego, Calif. Official early adopter release for version 7.3 is scheduled for June 25 with release to general availability planned for late August. The feature will be made available as an optional licensed item.
Existing OAISYS customers who upgrade to version 7.3 will be able to leverage the speech search capability with their libraries of existing call recordings.
"We have made significant investments in our products and partnerships to bring our users the best possible solutions for regulatory compliance and improved business process performance," Spencer said. "In keeping with our OAISYS AllWays vision, we have made our solutions available in a range of deployment options and accessible across modern devices. We plan to extend this vision further in subsequent products and services to be announced later this year."
OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.