Nurse Triage for Workers' Compensation White Paper
New Leadership Aims to Achieve Highest Levels of Client Service and Satisfaction, Deliver Additional Value, and Deepen Client Relationships
SCOTTSDALE, AZ--(Marketwire - May 1, 2012) - Company Nurse, the premier nurse line for workplace injuries, today announced that it has appointed Ramona Rahkola as the new director of client services and strategic accounts. In this capacity, Rahkola will lead a growing team of account executives in ensuring clients receive the highest levels of service and satisfaction.
Paul Binsfeld, CEO of Company Nurse, commented on the expanded nature of the position: "In the past six months, Company Nurse has experienced phenomenal growth. As a result, we recruited to expand the scope of expertise represented in this position. Ramona brings with her a wide breadth of insurance experience, including claims, managed care, underwriting, agency relations, customer service, and new product development. As we continue to expand and evolve, Ramona has the leadership and strategic skills to ensure we provide top-level service to clients, deliver additional value on an ongoing basis, and deepen relationships with key accounts -- all of which will be vital to our continued growth and success in the market."
Ramona Rahkola commented on joining Company Nurse: "I'm thrilled to join a company whose executives and staff are so passionate about what they do. Today, clients are under immense pressure to improve bottom-line results and compete in a stagnant economy, so they urgently need to control rising claims and medical costs. Company Nurse has shown that its injury triage, return-to-work, and first aid programs deliver proven savings and significant impact on workers' compensation program performance. I look forward to working with our clients and fostering our service philosophy, founded on a simple premise -- listening closely to clients to understand how we can help and better serve their needs."
Rahkola has over 20 years of experience in the insurance industry. Prior to joining Company Nurse, Rahkola served as an account executive at Travelers Insurance Company. Prior to that, she worked at CNA Insurance Company in several positions, including underwriting specialist, information sales consultant, cost management consultant, and senior claims representative. Rahkola has a B.S. in insurance from Arizona State University in Tempe, Arizona.
About Company Nurse
The Company Nurse Injury Hotline enables organizations to make the "Right Call" for workplace injuries. As an independent facility, Company Nurse trains its triage nurses to be compassionate and objective when assessing employee injuries and medical needs. Our injury-triage process is founded on three important elements for workers' compensation success: 1) Right Time -- we respond on the Day of Injury, the earliest point at which to influence costs, outcomes, and employee satisfaction; 2) Right Care -- our nurses refer employees to an appropriate level of care, whether first aid, clinic or ER; 3) Right Results -- clients reap optimal savings and a return on investment, while employees benefit from a prompt, appropriate response to their workplace injuries. For more information, go to www.companynurse.com or call (888) 817-9282.