ITinvolve for Social Knowledge Management Gives IT Professionals the Insight and Visibility to Understand and Manage Complex IT Environments by Tapping the Collaborative Power of the Social Enterprise to Capture Knowledge, Improve Collaboration, in Order to Dramatically Improve Service Delivery
HOUSTON, TX--(Marketwire - May 8, 2012) - ITinvolve, the first cloud-based IT management solution for the social enterprise, today announced general availability of ITinvolve for Social Knowledge Management™, empowering IT professionals with the ability to fully understand their complex IT environments, transparently collaborate to build collective knowledge, and effectively assess impacts and risks when making changes, resolving incidents and managing assets. ITinvolve for Social Knowledge Management delivers on the original promise of today's largely obsolete Configuration Database (CMDB) technologies.
Current tools for managing IT, including CMDBs, service desk tools and trouble ticket systems, lack the ability to provide a sufficient understanding of today's complex IT infrastructure. As a result, IT professionals spend precious time trying to gain a complete picture of their rapidly evolving environment.
ITinvolve for Social Knowledge Management™ delivers a practical, comprehensive and up-to-date source of information that accurately captures and depicts any IT environment. For the first time, IT professionals gain access to a single source of federated knowledge enabling them to understand characteristics and relationships between physical and virtual devices, applications, policies, business services and people.
"Configuration management database technologies have failed, but the promise of CMDB has not," said ITinvolve Chief Executive Officer Logan Wray. "ITinvolve for Social Knowledge Management provides IT professionals with a fundamentally better way to federate and access different types of content and then discuss it in context with peers and other stakeholders. Only then can IT departments improve decision-making processes, reduce risk and increase IT management effectiveness and performance."
Developed and delivered on highly secure and scalable Force.com architecture, the proven cloud platform from Salesforce.com, ITinvolve for Social Knowledge Management delivers powerful, functionality enabling IT professionals to:
Gain easy, instant access to federated knowledge
Social Object Manager provides a comprehensive and accurate view of the IT environment with a single source for storing and linking objects (applications, processes, physical and virtual devices, people, policies, and more) all in one place.
View relationships from multiple points of view
Perspectives Manager provides the visibility to grasp and manage the complexity of IT environments with individually meaningful views or perspectives of all object relationships across teams. IT professionals can visualize relevant relationships and quickly understand the potential dependencies from any angle -- systems, applications, services, policies, people, physical or virtual devices, or functional areas.
Share relevant information in the right context
In-Context Collaboration arms everyone in the IT organization with collaboration tools to ensure the right people are effectively communicating in the context of objects. By utilizing In-Context Collaboration, IT professionals eliminate the inherent noise in virtually all social tools by targeting discussion to only those critical to the process.
"ITinvolve is a transformative catalyst and a real game changer," said Dennis Drogseth, VP of Research at Enterprise Management Associates. ITinvolve provides a compelling new facility for actively managing IT by optimizing and sharing tribal knowledge with minimal technological complexity and administrative costs."
To view a how-to video on ITinvolve for Social Knowledge Management, visit http://www.itinvolve.com/products/itinvolve-for-social-knowledge-management
ITinvolve is the first cloud-based IT management solution for the social enterprise. ITinvolve solutions help customers understand and manage their complex IT environments, transparently collaborate to build collective knowledge and effectively assess impacts and risks when making changes, resolving incidents and managing assets. ITinvolve uniquely solves daily operational challenges facing IT professionals by leveraging the collaborative power of the social enterprise for capturing knowledge and turning it into meaningful information, improving communication and building alignment to dramatically improve IT service delivery. Built on secure and scalable Force.com architecture, ITinvolve requires no hardware or software and is remarkably easy to use. Call 1-877-741-8944 or visit www.itinvolve.com | Follow on Twitter @itinvolve
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