HRNEWS
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FOR: MIDWEST ENERGY ASSOCIATION

MAY 1, 2012 - 14:27 ET

EAGAN, MN--(Marketwire - May 1, 2012) - MEA and the Utility Leadership Academy (ULA) are excited to announce that our new Customer Service Curricula for the Emerging Leader Program is now available. A great example of how volunteer committees drive MEA, this program is in direct response to the initiatives of MEA's Customer Relations Committee. The focus of the program is call center operations.

Access the course catalog to review complete course descriptions at www.midwestenergy.org. View two sample courses by registering for a demo login at www.energyu.org/leadership.

The ULA's 16 customer service courses from the SkillSoft, Harvard ManageMentor and EnergyU.org libraries:

Seven SkillSoft Courses
Communication Skills
Conflict, Stress, and Time Management
Customer Interactions
Customer Service over the Phone
Dealing with Irrational Customers and Escalating Complaints
Support Center Services and Work Environment
Team and Customer Relationships

Seven EnergyU Courses
Utility Basics
Industry Dynamics
Electric Power
Electric Safety
Hazardous Materials
Hazmat Emergency Response
Hazards of Natural Gas and Prevention of Accidental Ignition

Two Harvard ManageMentor Courses
Customer Focus
Decision Making

For more information go to www.utilityleadershipacademy.org or contact Marty Vita at (651) 289-9600 x131, martyv@midwestenergy.org.

About MEA:

MEA serves the people that deliver electricity and natural gas to homes and businesses. MEA (Midwest ENERGY Association) was founded as a trade association over 100 years ago by distribution utilities, whose vision was to improve safety and efficiency. Today, utility companies around the globe benefit from MEA's industry learning seminars, operations summits, and other events. Members collaborated to develop EnergyU, the world's premier online training and testing system for gas and electric distribution utilities.